Post a description of the
importance of patient–provider communication. Be sure to address the
relationship between patient–provider communications and illness
outcomes. Identify a minimum of three factors that
might lead to poor patient–provider communications. Provide your
rationale. Explain the ways patient–provider communications might be
improved. Then, explain the role culture plays in patient–provider
communications. Finally, explain the roles of a social worker in
assisting a patient to improve communications with other members of the
health care team.
Research shows that the quality of the
patient–provider relationship (Beach, Keruly, & Moore, 2006) and the
communications between the patient and provider (Piette et al., 2003)
influence a patient’s course of treatment and health outcomes.
Unfortunately, there are many barriers to good communication in the
patient–provider relationship. Health professionals debate about the
best strategies for effective communication.
initial steps of the Generalist Intervention Model support engagement
and building of rapport between a patient and a social worker. Medical
social workers are trained to be effective listeners and communicators.
Given their unique skills, medical social workers are often called upon
to support and navigate the relationships between patients and other
providers on the health care team as advocates, liaisons, and mediators.
To prepare for this Discussion:
patient–provider communications as an integral part of delivering
social work services to patients. Review this week’s resources and think
about how to deliver effective communications within the
Gehlert, S., & Browne, T. (Eds.). (2019). Handbook of health social work (3rd ed.). Hoboken, NJ: Wiley.
Becker, T.D., Lin, H.C. & Miller, V.A. (2018). A patient study of observed physician-parent-child communication and child satisfaction in a gastroenterology clinic. Patient Preference and Adherence, 12, 1327-1335.
Boeka, A. G., Solomon, A. C., Lokken, K., McGuire, B. M., & Bynon, J. S. (2011). A biopsychosocial approach to liver transplant evaluation in two patients with Wilson’s disease. Psychology, Health & Medicine, 16(3), 268–275.
Singer, J. (2012). The Chronological Assessment of Suicide Events (CASE) approach: Interview and role play with Shawn Christopher Shea, M.D. The Social Work Podcast. Podcast retrieved from http://socialworkpodcast.blogspot.com/2012/09/the-chronological-assessment-of-suicide.html
Bomba, P. A., Morrissey, M. B., & Leven, D. C. (2011). Key role of social work in effective communication and conflict resolution process: Medical Orders for Life-Sustaining Treatment (MOLST) program in New York and shared medical decision making at the end of life. Journal of Social Work in End-of-Life & Palliative Care, 7(1), 56–82.
Dransart, D. A. C. (2013). From sense-making to meaning-making: Understanding and supporting survivors of suicide. British Journal of Social Work, 43(2), 317–335.
Findley, P. A. (2013). Social work practice in the chronic care model: Chronic illness and disability care. Journal of Social Work. doi:10.1177/1468017313475381
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